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You can still cancel your booking via our website by selecting Manage My Booking or by calling our Central Reservations team if you are unable to use all or any part of it but we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.
If you do not understand any point please ask us for further information.
If you wish to reduce the number of rooms below ten you will need to cancel the Group Booking in its entirety, following the ‘Cancellation’ process above, and make a new booking.
You can add any additional nights to your Group Booking, subject to availability.
We do not permit people under the age of 18 to stay in our hotels alone.
You must not leave under 18s unattended in any rooms or public areas at any times. We will try to assist with any special requests but all room bookings are subject to availability. We will require you to move rooms if you make a booking or bookings to stay at a hotel for 28 or more days concurrently.